Returns, Terms & Conditions Policies
At PMLIT.com, we strive to give every customer an exceptional shopping experience and to provide the best deals on automotive lighting and lights for residences and commercial use. Our terms and conditions clearly outline our policies and provide details about how we process and ship orders and handle returns. The policy also provides instructions for contacting PMLIT.com customer service. By making a purchase from our website, you are stating that you agree to all of the details of the terms and conditions that follow in the text below.
All items are sold direct from the manufacturer and are backed only by warranties and guarantees from the manufacturer. There may be limitations on some manufacturer's warranties. PMLIT.com is not liable for items on the site and does not extend permission for any other party to assume liability for merchandise. Specific warranty information is provided with the merchandise. Questions or claims regarding the warranty should be made directly to the manufacturer.
PMLIT.com is not responsible for any types of damages, including but not limited to loss of use or income, that may occur as a result of choosing to buy this merchandise. Even in the case that we had prior knowledge that such damages may be possible, we do not assume responsibility.
Products sold at PMLIT.com are aftermarket automotive parts and accessories that are designed for use in off-road settings, such as at displays and car shows. It is the responsibility of the buyer to ensure the legal use of items. PMLIT.com is not liable for any fines or other penalties associated with the improper or illegal use of products sold on our site. We advise you to consult the laws governing your local area before completing your purchase, to ensure that the items can be legally installed on your vehicle, and put to use in the manner you intend without breaking any laws and regulations.
PMLIT.com advises customers to leave the installation of products up to professionals. Any information posted on our site regarding installation is for information and reference purposes only. At no time will PMLIT.com be liable for damage, problems, or costs due to the installation of products, nor are we liable for damages caused to products due to mistakes made during installation.
While we do our best to accurately represent merchandise on our site, actual products received may be slightly different than images due to differences in lighting, camera angles, or changes in manufacturing. Typographical, product information, advertising, and pricing errors are not our responsibility. By purchasing the product, you are stating that you understand slight variations are possible. Questions regarding the appearance, condition, or features of merchandise can be addressed to our professional customer service team.
PMLIT.com is not liable for covering any type of fees related to international orders, including but not limited to duties, taxes, customs fees, or brokerage fees.
PMLIT.com retains the right to refuse to complete a sale or to cancel any order at any time for any reason. If your order needs to be canceled, you will receive notification either by email or phone. In the event that payment has been processed prior to the cancellation, we will refund the total cost of the order.
If some items in your order are back-ordered, in-stock merchandise will be shipped within 2 to 14 business days, and you will receive email notification to advise you that the rest of the order will be delayed. As soon as the back ordered items are back in stock, we will ship them to you and send you a second email with information regarding the shipment. If you wish to cancel a back order, contact the PMLIT.com team.
All of the content featured on PMLIT.com is the property of the site. This includes all text, pictures, and graphics. Nothing that appears on this site can be reproduced or used without consent in writing from PMLIT.com. Failure to obtain consent could lead to civil or criminal litigation.
PMLIT trademarks, service marks, trade names, and copyrights are owned expressly by PMLIT.com. They cannot be used to promote, sell, or associate PMLIT.com with any other products, websites, printed materials, or services without the express written permission of PMLIT.com. All other product names, company names, trademarks, logos, and copyrights are owned by their respective companies.
Prices listed at PMLIT.com are subject to change at any time without any type of notification. Under no circumstances will we apply new prices to previous orders. In the event that a price change is necessary after you have completed a purchase but before your order ships, you will be notified of the necessary adjustment via email.
PMLIT.com can accept American Express, Discover, Visa, and MasterCard credit cards. We also accept PayPal for orders. If you have questions regarding PayPal, please contact our customer service team.
Payment for orders must be received and cleared prior to merchandise shipping. If for some reason an order is received before full payment is received, customers are responsible for paying the remaining money owned. In the event that an account must be turned over for collections, there will be a fee of 50 percent added to the value of what is owed.
Personal and business checks are held for a total of up to 10 days to allow time for the payment to clear. Once the payment is cleared, in stock parts will be shipped immediately unless we communicate to you about a delay. A returned check fee of $25 will be assessed for checks returned NSF.
Customers located within New York will be assessed sales tax charges of 8.875%. U.S. customers outside of New York are responsible for remitting state or local sales tax to their appropriate tax collectors if and as required by law in their areas.
Checking on the Status of an Order
All in-stock merchandise is usually delivered within 5 to 7 days. Items that are back-ordered take an average of 2 to 4 weeks for delivery.
We will be glad to advise you of the status of an order at any time. Please contact us by email or by phone. Please be prepared to provide the full name as listed on the order when you contact us so that we can quickly locate your order information.
Once your order is received, you will be assigned a unique invoice number. You may call us or email us to receive this number, which can then be used to retrieve information about your order.
PMLIT.com accepts returns within the first 14 days of purchase unless you are specifically told otherwise.
We will accept returns of merchandise to replace with a new item if the wrong item was shipped or it arrived defective in the original packaging. Damages that occur when items are in transit are the responsibility of the shipping company; however, PMLIT.com can assist you with seeking reimbursement from them. When a mistake was solely the fault of PMLIT.com, we will do our best to replace the product in question as quickly as possible.
Returns are only accepted on brand new, unused, unmodified, and unaltered merchandise. Returned items must be in their factory packaging unless the factory packaging was damaged beyond repair.
Return shipping costs are the responsibility of the customer. PMLIT.com advises those returning merchandise to purchase shipping insurance, as we are not responsible for returns that are lost or damaged during shipping.
PMLIT.com reserves the right to assess a 25 percent restocking fee on all returned merchandise; however, this fee will be waived in the event that customers purchased the wrong part for a particular job. In this instance, the correct replacement part will be sent without a fee assessed unless we do not have the correct part available.
In the event that you need to return a product or request a replacement, you must contact the PMLIT.com customer service team. Please fully disclose the reason for the requested return or replacement to eliminate delays processing your request. If it is discovered that a part was damaged or broken due to your own fault, the item will be returned to you, and you will be liable for the cost of the return.
Prior to sending your return, you must receive a Return Authorization or RA number from the PMLIT.com customer service team. This number must be displayed either on the outside of your shipping container or on an easy-to-locate note inside of the package. Failure to obtain or include an RA number could result in your return being refused and sent back to you at cost to you. You must send the item back using the method described to you by the customer service representative of PMLIT.com in order for your return to be accepted.
Special orders and all automotive parts kits are not returnable. Final sale merchandise is also not returnable.
Shipping and handling charges are not refundable under any circumstances. Cash refunds are not provided. Only exchanges and store credit are provided for returns.
Please note that products that are damaged are not considered defective under this policy, nor are items that were incorrectly purchased by the customer, the same as items being incorrectly sent.
Shipping and Handling
You can find out the cost to ship an item in the United States by adding it to your cart and looking at the price calculated at checkout, or you may contact the PMLIT.com customer service team for assistance. Shipping costs vary based on the size of the order and the intended destination.
Full insurance is purchased on every order shipped by PMLIT.com, and the cost of that insurance is calculated in the shipping cost. If the item is lost on its way to you, we will cover the cost with this insurance; however, we must first confirm with the shipping company that the parts were lost in transit.
Shipping and handling charges are not refundable under any circumstances. Any fees assessed by carriers are the full responsibility of customers. International customers are responsible for fees associated with customs, freight, shipping, taxes, and duties. PMLIT.com will choose the most economical shipping method possible for international and domestic orders unless other arrangements are made between the customer and our customer service team. UPS, FedEx, USPS, and DHL are preferred carriers. Freight companies may be employed to ship over-sized items.
Items sold by PMLIT.com are brand new, and we do not accept responsibility for any damage that occurs while orders are in transit. Damage that occurs due to shipping is the responsibility of the carrier alone. We require all orders to be signed upon receipt; however, anyone can sign for the package. Signing signifies that you have received the merchandise and found it to be in brand new, undamaged condition. Your signature removes the shipping carrier from liability for damage. As a result, you must thoroughly inspect the condition of your order prior to signing. Any claims regarding damage must be made to the carrier directly.
In the event that your order arrives damaged, you are advised to accept the package but to notate on the signature the damage that occurred. Ask the driver as well to validate the claim. Do not allow the driver to leave until you have fully inspected your order. If you do not discover damage until the driver leaves, you must notify the shipping company within 24 hours of the shipment.
At no time will packages be rerouted while in transit. Orders that are placed via PayPal can only be sent to confirmed shipping address on the site. No exceptions. This is necessary for customer security.
If you refuse shipment of your order, we reserve the right to charge a 25% restocking fee on standard merchandise and a 35% restocking fee on special order merchandise.
PMLIT.com is pleased to offer wholesale services as a full line stocking distributor for a wide range of automotive accessories and lighting manufacturers. Our wholesale team provides first rate service to our wholesale customers, and we have an unbeatable process. For more information about choosing PMLIT.com as your lighting wholesaler, please contact us today. We will be glad to explain the finer details of our distributor program and answer all of your questions.
PMLIT.com is committed to providing exemplary customer service and wants you to be completely satisfied with your order. Our satisfaction guarantee is meant to allow you to buy with confidence, knowing you are protected.
If for any reason you are not 100 percent satisfied with an item that you purchased from PMLIT.com, you have 14 days to return it for a store credit refund. We stand behind the quality of our products 100 percent. Even if you simply change your mind about purchasing the product once you have received it, you may return it to us within 14 days; however, a 25 percent restocking fee will be assessed. Please read the return policy for details regarding how to return merchandise to us.
Should your order fail to arrive as promised, please email or phone us with the details. Our customer service team will investigate the matter quickly.
PMLIT Liability Policy
All products at PMLIT.com are intended only to be used in compliance with local, state and federal laws and regulations. It is the responsibility of our customers to familiarize themselves with the laws and regulations governing automotive customization and public road use prior to installing any merchandise purchased from our online store. We are not responsible for damages or penalties that arise due to unlawful, negligent, or inappropriate use of products.
By making a purchase from PMLIT.com, you are agreeing to our terms and regulations, our liability policy, and our return policy.
Checking Local Laws
Nearly all countries, states, and provinces have Departments of Transportation (DOT) that put in place standards for road-worthy vehicles. If you're located in the United States, use this guide at the U.S. DOT website to find your state's DOT site, where you can gain more information regarding what types of automobile and motorcycle customization are legal in your area. PMLIT.com cannot advise you as to whether or not a part is legal in your area, and our selling the part to you does not indicate that it is legal to install the part in your vehicle and operate it on a public road in your area.
Even basic modifications can pose a risk for damage to a vehicle. As a result, PMLIT.com advises customers to have all replacement and aftermarket parts installed by a professional. Doing so will help to ensure that both your vehicle and the new parts remain in good condition and work properly. We are not liable for any damage to vehicles or parts that occurs during the installation process whether the work is done by customers or by professional installers.
Updates to Policies
PMLIT.com reserves the right to change, amend, or otherwise update this policy at any time without providing prior notice to customers. To get more information about our policy or for answers to specific questions regarding the policy, please contact our customer support through this online form or by calling 800.718.7989.
Inquiries About Products
If you need more information about a product to confirm whether or not it is legal in your area, we'll be glad to assist you. Please contact a member of our customer service team by emailing us through this link or by calling us at 800.718.7989, Monday through Friday between the hours of 10AM and 6PM.
These policies may be updated, revised, replaced,or canceled at any time without any type of notification. If the policy changes, you will be bound by the new terms of the agreement. For more information or for shopping assistance, you can contact our customer service team by email or by phone at 1(800) 718-7989.
PMLIT.com takes protecting customer information very seriously. This security policy outlines how customers' personal information is collected, handled, and stored. For the purposes of this policy, personal information is defined as all identifying information that is not made readily available to the public, including email addresses, phone numbers, and mailing addresses.
Please note that this policy only applies to PMLIT.com and its employees. Other companies with which PMLIT.com does business may have their own security and privacy policies in place. Should you require more information about the terms of this policy, please call us at 800-718-7989 or use our contact form to get in touch with us.
How and When Information Is Collected
PMLIT.com collects information when:
- Customers register with the site
- There is a purchase of our products or services
- A user navigates to site pages
- You visit pages of partner companies
Information collected through PMLIT.com may be compiled with information gathered by partner websites and may include:
- IP address
- Site cookie information
- Page requests
PMLIT.com uses customer information in the following ways:
- To display custom advertising and content
- For completing orders
- For improving customer service
- To contact customers about orders
- For the purposes of market research
- For providing anonymous reporting to internal and external clients
Sharing and Disclosing Customer Information
PMLIT.com will never sell, rent, or share personal information about customers with individuals or non-affiliated companies; however, information may be shared with trusted partners that have entered into confidentiality agreements to provide services for our site and marketing partners. These companies have no right to share, sell, or otherwise distribute customer information.
PMLIT.com reserves the right to provide targeted advertisements to customers in the future. These ads use personal information to custom display products and services that may be of interest to customers. Clicking on an ad will provide advertising partners with customer information, including customer demographics and IP address information; however PMLIT.com will not directly share the information with advertising partners. Partners will only receive the information when customers choose to click on ads.
In order to recognize customers when they visit our site, PMLIT.com may set and retrieve cookies on visitors' computers. Companies that advertise on PMLIT.com may also set and retrieve cookies. Cookies placed by third-party companies have their own privacy and security policies that do not fall under this policy, and PMLIT.com does not share its cookies with other companies. All cookies are accessed with web beacons when visitors are using PMLIT.com and browsing the Internet elsewhere.
PMLIT.com gives customers the freedom to update and edit both their customer information and their preferences at any time; however, we reserve the right to send certain communications like newsletters and administrative messages without providing the opportunity to opt-out. A PMLIT.com account may be deleted by visiting the Account Deletion page. Certain information may still be retained in archived records even after deletion is complete.
To protect customer information, PMLIT.com uses physical, procedural, and electronic safeguards in full compliance with U.S. federal law. Employees of PMLIT.com only have access to customer information that is directly necessary for them to complete their daily job requirements.
Updates and Changes to the Security Policy
PMLIT.com reserves the right to update this policy. Should updates be made, a notification may not be sent automatically to the customers via their email addresses on file, but only when requested and the new policy will be posted here on our site.
Shipping & Returns
PMLIT.com is dedicated to providing superior customer service to every shopper that we have the pleasure to serve. We know that shipping is the most important part of the online shopping process, and we want you to be able to buy from us with confidence. To put your mind at ease and assure you that you will receive nothing but the best when you buy from PMLIT.com, we have put together our Shipping Guarantee, which backs up every order placed on our site.
As a part of our Shipping Guarantee, we promise to:
- Only sell the best products.
PMLIT.com is an authorized dealer of high quality lighting products for automotive, commercial, residential, and industrial use. Every product that you see on our site is brand new and an authentic product made by a top brand. Because we are authorized dealers for every brand that we carry, you'll be completely protected by manufacturers' warranties on the items that you buy. You can count on your order coming well packaged to ensure safe delivery in the original manufacturer's packaging.
- Be available to assist you throughout the shopping process.
At PMLIT.com, we know that most people don't purchase automotive, interior, exterior, or industrial lighting products every day. That's why we have a professional customer service team available to answer all of your questions regarding every product in our inventory. You can contact us by phone or email for prompt assistance with selecting products or for help with placing an order. Even after your order has shipped, we'll still be here to help and can provide support to help you get the most out of the products you purchased.
- Protect your personal information.
PMLIT.com takes security seriously. Our site partners with PayPal to process orders with state-of-the-art encryption, and we never sell, rent, or otherwise share our customers' personal information. This commitment to privacy protection extends throughout shipping. We package items in plain packaging, and do not place identifying information about its contents anywhere on the outside of the package. This helps to protect you from theft and allows you to shop freely, knowing your order will be sent in the most discreet way possible.
- Resolve Issues to Your Satisfaction.
Our number one goal is to fully delight every customer, but sometimes, we make mistakes or problems arise that are beyond our control. Our 100% Satisfaction Guarantee is to ensure you that in the unlikely event that you are not completely happy with your purchase, we'll make things right. Please contact us immediately to let us know what the problem is. We promise to listen, ask questions to make sure we understand, and work with you to find a resolution that will leave you satisfied.
We love to hear from our customers here at PMLIT.com. Feel free to contact us at any time to tell us about your experiences or let us know how we can better serve you.
PMLIT.com has created this shipping policy to explain how we handle shipping orders to our customers. Our top priority is to ship every order as quickly and affordably as possible, and our policy enables us to do so to the best of our abilities while ensuring that products arrive safely and our customers are protected from fraud. If you have any questions about our shipping policy, we invite you to contact us here, or call us at 800. 718. 7989.
UPS Ground Service is the preferred shipping provider for PMLIT.com due to the low cost and reliability of the carrier. Orders shipped via UPS Ground Service will arrive to customers in the U.S. within 1 to 7 days. For customers with APO or PO Box addresses, USPS service is used.
Federal Express Service is also available upon request.
Carriers sometimes have limited delivery ability in certain geographic areas, which may prevent PMLIT.com from using a particular service. To discuss delivery options, please contact our customer service team.
For international shipping, PMLIT.com compares rates between UPS Express, Federal Express, USPS Priority, and DHL Express and then selects the least expensive option for each individual customer based on package size, weight, and destination. Please contact us for specific information regarding international shipping costs.
The security of our customers is of serious concern to our entire team here at PMLIT.com. In order to protect customers from fraudulent transactions, we are only able to ship PayPal orders to the confirmed shipping address provided by PayPal. At no time can we reroute orders to a secondary address due to fraud concerns.
Shipping and handling charges are the sole responsibility of the customer and cannot be refunded under any conditions. If additional charges are assessed by the carrier due to the need to reschedule delivery, or if there are any other charges assessed by the carrier for any reason, these are also the sole responsibility of the customer.
In some cases, large or over sized items may require special delivery via truck. Brokerage services may be used in these instances, resulting in additional fees to the customer. PMLIT.com is not responsible for any trucking, freight, or brokerage fees associated with delivering orders.
International Shipping Costs
Before an international order can be sent to customers in foreign countries, the merchandise must be inspected by customs. In some cases, customs fees and other international charges may be assessed, including but not limited to taxes, duties, clearances, and brokerage fees. Any fees and charges related to the shipping, handling, and processing of international orders are the sole responsibility of the customer.
Items Damaged During Shipping
At PMLIT.com, we take the time to inspect every order that leaves our warehouse; however, items can be damaged during shipping due to circumstances beyond our control.
When orders are damaged while in transit, it is up to the shipping carrier to reimburse the customer. As a result, PMLIT.com advises customers to inspect their orders carefully before the carrier leaves the premises. Signing for an order or allowing the driver to leave the package for you can limit your right to reimbursement if an order arrives damaged.
Claims regarding damaged goods must be directed to the shipping carrier only. PMLIT.com is not responsible for the cost of merchandise damaged by carriers. Never sign for a package before you have thoroughly inspected it. Doing so releases the carrier from any liability for damaged goods.
If you have any questions or concerns about an order or about our shipping policy in general, we invite you to contact us. A member of our customer service team will be glad to answer your questions and assist you in any way possible.
At PMLIT.com, your satisfaction is our number one priority. That's why we only stock the finest quality automotive accessories and work hard to provide an unparalleled level of customer service. Our return policy is meant to ensure that you can purchase from our online store with complete confidence, knowing that we'll do everything we can to make things right if you have concerns about an order.
Please take the time to read through our return policy and don't hesitate to contact us at any time with questions or concerns.
If for any reason you are not satisfied with the items that you receive, we'll be glad to accept the merchandise back for exchange or for a gift card that you can use for a future purchase. We are unable to offer cash or credit refunds on purchased items. Exchanges or store credit refunds will be processed as soon as returned merchandise is received.
Items That Cannot Be Returned
Any items that were custom order parts cannot be accepted for return due to the special nature of the items. We are also unable to accept for return parts that were damaged due to installation or modified from their factory direct form by our customers or any third parties.
How to Return an Item
To ensure that your return is processed quickly, please do the following:
1. Return the item along with all of its packing materials and its factory box and ensure that the merchandise is in the same condition as it was when you received it.
2. Please notify us prior to making your return by contacting us at (800) 718-7989. We will supply you with the correct address to forward your return to and give you a Return Merchandise Authorization number (RMA) to include with your return.
3. Send your item to us via the method of shipping you prefer. As we cannot be responsible for items lost or damaged during shipment, we recommend purchasing a tracking confirmation and insurance on your package.
Return shipping is the responsibility of the customer, and the cost of shipping is nonrefundable; however, if an item purchased is damaged or defective, we will send out the replacement at no cost to you. It is our policy to rigorously inspect items sent out as replacements for defective merchandise to ensure customers' full satisfaction.
Let Us Know How We Can Help
Have questions regarding our return policy or need help with a return? We'll be glad to assist you. Please call us at (800) 718-7989 to speak with a member of our customer service team or send us a message here.
No matter what the reason for your return is, we will work hard to make the situation right for you.
International Shipping Answers
Custom mods for vehicles and motorcycles are a worldwide phenomenon, and PMLIT.com is proud to provide the best automotive parts and accessories for custom mods to customers all over the world. As an international customer, you can expect to receive the same top-notch service that we provide to our U.S. customers, and to get full support from our knowledgeable, professional customer service team. If we can be of assistance to you at any time, please contact us.
Fast, Affordable Shipping
At PMLIT.com, our top priority is always to get your order to you as affordably and quickly as possible. We ship international orders of in-stock items within 48 to 72 hours of when payment clears. Any drop ship items must be sent to us before we can ship them internationally; this results in longer lead time.
First Rate Shipping Services
PMLIT.com ships international orders daily using DHL, USPS, UPS, and FedEx. Shipping costs are determined by weight, value, and shipping destination. When it comes time to choose a carrier, we obtain rates from all of our shipping partners and then select the one that will allow us to ship your order for the lowest possible price.
In some cases, it's necessary for us to ship items in multiple orders, but we make every effort to send as few packages as possible, even if it means relocating merchandise from one warehouse to another prior to shipping your order. We do not add additional fees for orders that must be sent in multiple parcels.
Where We Ship
PMLIT.com can ship orders to most international locations with the exception of Cuba, Iran, North Korea, Sudan, and Uganda. In Russia, the maximum value of orders is 5,000 rubles per shipment.
Items That Require Special Handling
Large items and awkwardly shaped parcels may not be able to be sent through standard shipping services. In these instances, orders will be sent through international freight either with door to airport or door to door service. If an item you have purchased requires special handling, you will be contacted by the freight company with more information.
Some items may not be available for sale or delivery to certain countries. Our website is set up to warn you if you try to purchase a product that is not available in your area.
International Pricing and Payment Methods
All prices are displayed in U.S. dollars and may change at any time. The final currency conversion on international orders will be transacted by your credit card company based on current conversion rates when the sale is completed. For international orders, you can pay through:
- Visa, Mastercard, American Express, Discover
- PayPal to confirmed addresses only
- Money orders in U.S. dollars
- Western Union
Orders are shipped only once payment has cleared.
International returns are subject to our return policy. You can read the details here. Please note that we are not responsible for shipping and handling fees if your order cannot be delivered due to incorrect addresses, declined delivery, or any other reason.
Customs and VAT
All customs, duties, and international charges related to international purchases are your responsibility. For information regarding the cost of shipping or for help with an international order, please contact our customer service team.
The table below lists the cookies we collect and what information they store.
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|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|MAGE-CACHE-SESSID||Facilitates caching of content on the browser to make pages load faster.|
|MAGE-CACHE-STORAGE||Facilitates caching of content on the browser to make pages load faster.|
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|MAGE-CACHE-TIMEOUT||Facilitates caching of content on the browser to make pages load faster.|
|SECTION-DATA-IDS||Facilitates caching of content on the browser to make pages load faster.|
|PRIVATE_CONTENT_VERSION||Facilitates caching of content on the browser to make pages load faster.|
|X-MAGENTO-VARY||Facilitates caching of content on the server to make pages load faster.|
|MAGE-TRANSLATION-FILE-VERSION||Facilitates translation of content to other languages.|
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